At QBZon, we want to ensure you are completely satisfied with your purchase. Because we deal exclusively in digital software licenses, our refund process differs from physical retail. Please review our policy below regarding refunds and replacements.

1. 30-Day Activation Guarantee

We offer a 30-day guarantee focused on the successful activation of your software. If the digital license key you receive is defective or fails to activate your QuickBooks software, we will provide a replacement key or issue a refund in eligible cases.

2. Eligibility for a Refund or Replacement

A refund or replacement may be issued if:

  • The license key is found to be invalid or defective upon delivery.

  • The product delivered does not match the edition or version ordered.

  • You encounter a technical error during activation that our support team cannot resolve within 48 hours.

3. Non-Refundable Scenarios

Due to the nature of digital assets, we cannot issue refunds in the following cases:

  • Successful Activation: If the license has been successfully activated, the sale is final

  • System Incompatibility: Customers are responsible for confirming device/system requirements before purchase

  • Change of Mind / Accidental Purchase: Refunds are not offered for accidental purchases or changes of mind once delivery has been completed, except where the issue qualifies under Section 2

  • Use Outside the USA: QBZon provides digital licenses intended for use in the United States only. Purchases intended for use outside the USA are not eligible for a refund unless the issue qualifies under Section 2 (invalid/defective/mismatch)

4. Refund Processing

Once your request is approved, your refund will be processed automatically to your original payment method (PayPal or Credit Card) within 5 business days.

5. How to Request a Refund or Replacement

To request a refund or replacement, please contact our support team during business hours and include:

  • Email: support@qbzon.com

  • Subject Line: Refund Request - [Your Order Number]

  • Details: Include a brief description of the issue and a screenshot of any activation errors.

Contact Information

  • Business Name: QBZon
  • Business Address: 5203 Juan Tabo Blvd. NE, Suite 2b, Albuquerque, NM 87111, United States

  • Phone: +1 (505) 441-5389

  • Email: support@qbzon.com

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)